Casino / App
This policy sets out exactly what data p99gam collects when you use your account, make a JazzCash deposit or browse the lobby — and what choices you have over that data. Availability of this service depends on local law and eligible regions in Pakistan.
When you open an account with us, we collect the details you enter during registration — your name, contact information and the credentials you choose. When you fund your account through JazzCash or a Debit Card, we record transaction identifiers, amounts and timestamps so your wallet balance stays accurate and your transaction history is available to you in your account dashboard after login. We do not store full card numbers on our servers; payment processing runs through the payment provider's own secure channel. We also collect device and session data — the type of device you used, your session duration and the pages you visited — to keep the platform running correctly on your mobile and to resolve account issues when you contact support. This data is held only as long as it is needed for the purpose it was collected, or as required by applicable law. We do not sell your personal data to third parties. Where we share data with service providers — for example, payment processors handling your JazzCash or Debit Card transaction — those providers are bound by data-handling obligations. You can review the current state of your stored information by logging in and opening the account settings section.
Understanding what falls inside this policy — and what sits outside it — helps you know exactly who is responsible for your data at each step of your account journey.
All data collected when you log in, update your profile or recover account credentials falls inside this policy. This includes the email address, phone number and password linked to your p99gam account.
Transaction records created when you deposit via JazzCash or Debit Card are covered here. We hold a record of each transaction's reference, date and status — visible to you in your account dashboard after login.
Your in-session activity — which lobby sections you opened, how long you spent in a game — is collected as platform analytics. It is used to maintain service quality and is not shared outside the platform without your consent.
Payment providers, game content studios and any external links on the platform operate under their own privacy terms. Once a transaction moves to the JazzCash network or your bank, their data handling applies. We cannot govern those policies.
You have concrete actions available to you under this policy. The simplest starting point is your account dashboard — log in and open the profile section to see the personal details we hold against your account. If any detail is incorrect, the edit fields are there to update it directly. For transaction records, the transaction history tab shows every JazzCash and Debit Card entry we have recorded on your account, with dates and reference codes. If you believe a record is wrong, raise it through the support contact path shown in the section below. You can also ask us what data we hold about you, request a correction, or ask us to delete your account data where no legal retention obligation applies. We aim to respond to data requests within a reasonable period. Submit your request through the policy contact path so it reaches the right team — general chat may not be the fastest route for a formal data query.
Open your account dashboard after login and go to the profile section to see stored personal details, or check the transaction history tab for a full record of your JazzCash and Debit Card activity.
Edit fields are available in the profile section for most personal details. For anything you cannot change directly, contact support with the specific field and the correct value — we will update it after verifying your identity.
If you want to know exactly what data we hold, send your request to the policy contact address. Describe the data category you are asking about so we can give you a precise answer rather than a general one.
Where no legal or contractual obligation requires us to keep your data, you can request deletion of your account and the personal data attached to it. Submit this through the privacy contact path, not through live chat.
For any question specifically about this privacy policy — data access, corrections, deletion requests or how we handle your JazzCash transaction records — use the contact paths below. General support handles account and payment queries; privacy requests go to the dedicated policy contact so they reach the right team.
Send formal data requests, access queries and deletion requests to our privacy contact address. Include your registered account email so we can locate your records.
For questions about a specific transaction record in your JazzCash or Debit Card history, the support team can pull the record and confirm its status. Access support from the help section inside your account after login.
The current version of this policy is always available at p99gam/privacy-policy/ — bookmark it so you can check for updates. We note the last-reviewed date at the bottom of the policy text.
Our data handling is built around a few straightforward principles: collect what is needed, hold it securely, give you access to it and delete it when it is no longer required. We apply these across your account, your payment records and your session data.
We use cookies to keep your session active and to remember preferences like your last-visited lobby section. You can manage cookie settings through your browser. Disabling cookies may affect how your account loads on mobile.
Your account credentials are stored in hashed form — we do not hold plain-text passwords. Payment data for JazzCash and Debit Card transactions passes through the payment provider's channel, not stored on our platform in full.
We hold your data for as long as your account is active or as required by applicable law. Transaction records are kept for the period specified under relevant financial record-keeping obligations. Once that period ends, data is deleted or anonymised.
When we update this policy, the revised version is published at p99gam/privacy-policy/ with the review date noted. Continued use of your account after a policy update means you have seen the revised terms. Check this page periodically.
If you have a specific question about how p99gam handles your data or what choices you have, the answers below cover the most common points. For anything not listed here, use the privacy contact path described above.
We collect your registration details — name, contact information, login credentials — plus transaction records for JazzCash and Debit Card activity, and session data like device type and pages visited. You can review your stored details in the account dashboard after login.
Each JazzCash deposit generates a transaction reference, amount and timestamp stored in your account history. Only you and authorised support staff can access your records. Payment processing itself runs through JazzCash's own channel, subject to their data terms.
Yes. Where no legal retention obligation applies, you can request deletion of your account and associated personal data. Send the request to the privacy contact address with your registered email. We aim to confirm receipt and next steps within a reasonable period.
We share data only with service providers who process it on our behalf — for example, payment processors handling your Debit Card or JazzCash transaction. Those providers are bound by data-handling agreements. We do not sell your data to any third party.
Log in and open the profile section — edit fields are available for most stored details. If a field cannot be changed directly, contact support with the specific correction needed. We verify your identity before updating sensitive details.
After account closure, we retain data only for the period required by applicable law — primarily transaction records for financial compliance. Personal details not subject to a retention obligation are deleted or anonymised. Submit a closure and deletion request through the privacy contact path.