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Before you use your p99gam account — to deposit via JazzCash, browse the lobby or raise a support request — these terms set out exactly what we expect from you and what you can expect from us. Read them once; they govern every transaction and every session tied to your account.
These terms form the agreement between you and p99gam when you access the platform, create an account, or carry out any transaction — including deposits through JazzCash or a Debit Card. By continuing to use your account after any update to these terms, you accept the revised version. We publish the current version at this URL; we do not send printed copies. Access to p99gam and the services described here depends on where local law permits it. It is your responsibility to confirm that access is lawful in your region before you proceed. We do not represent that all content, game categories or payment routes are available to every user in every part of Pakistan — eligibility is determined by local law and, where applicable, by the verification steps shown inside your account. These terms cover your account, your wallet balance, your transaction history and your use of the site. They do not override any applicable local law. Where a specific payment method — JazzCash, Debit Card or otherwise — has its own provider conditions, those conditions sit alongside these terms, not beneath them. If you have a question about how a specific clause applies to your account, the contact path is in the Support section below.
JazzCash transactions are subject to both these terms and JazzCash's own provider conditions. The amount credited to your wallet is shown in your transaction record after each deposit is confirmed.
Debit Card deposits are processed through the payment gateway shown at checkout. Your bank's own terms apply to the card transaction; p99gam records the net amount received in your account wallet.
Your wallet balance reflects confirmed, settled transactions only. Pending deposits are shown separately in your transaction log until the payment provider confirms the transfer.
We may update these terms at any time. The date of the most recent revision is shown at the top of this page. Continued use of your account after a revision means you accept the updated terms.
Not every part of your p99gam experience falls under a single clause. This section draws the line between what these terms directly govern, what sits alongside them and what falls outside their reach entirely. Knowing the boundary helps you raise the right question to the right contact.
Your login credentials, account verification steps and session activity are fully within scope. We set the rules for how accounts are created, maintained and closed. Any action taken inside your account — including wallet top-ups — is governed here.
Every deposit, withdrawal and balance movement recorded in your transaction log falls under these terms. This includes JazzCash transfers and Debit Card payments. The transaction record in your account is the authoritative log; it is what we refer to if a dispute arises.
Game titles, lobby categories and any promotional material published on p99gam are covered by these terms in respect of how you may use them. Content is provided for account holders in eligible regions only; availability depends on local law.
Payment providers such as JazzCash and Debit Card networks operate under their own separate terms. Game studios — including Bigtime Gaming, Microgaming, Spadegaming, PG Soft, CQ9 and PlayStar — supply content under their own licensing arrangements. We are not party to those agreements on your behalf.
These terms are not one-sided. You have specific, actionable options when something about your account, your transaction record or your data needs attention. The account dashboard after login is your first stop — it shows your wallet balance, your full transaction history and the current state of any pending request. If you spot a discrepancy in a JazzCash deposit or a Debit Card transaction, the transaction log gives you the reference number needed to raise a query. For anything that cannot be resolved through the dashboard, our support channel is the direct route. We aim to acknowledge every contact we receive; the timeline depends on the nature of the query, and we will tell you if we need more information from you.
Log in and open the transaction history tab. Every confirmed deposit, withdrawal and balance adjustment is listed there with a reference ID, amount and status — use this as your primary record.
If your registered name, contact number or linked payment method needs updating, the account settings page shows the fields available for amendment. Some changes may require identity verification as shown on that page.
Send your question via the support contact path listed in the Support section of this page. Include your account ID and the relevant transaction reference so we can locate the record quickly.
You may request that your account be closed at any time by contacting support. Before closure, we will confirm your wallet balance and any outstanding transaction status. The process follows the steps shown in your account settings.
If a clause in these terms is unclear, or if you need to raise a concern about your account or a specific transaction, use one of the contact paths below. When you write in, include your account ID and the transaction reference number from your log — this allows us to locate the relevant record without delay.
Send a detailed message to our support address. Describe the clause or transaction in question and attach your account ID. We respond in order of receipt.
The live chat widget is available from the account dashboard after login. Use it for straightforward policy questions or to get a reference number for a formal complaint.
The current state of any open request or dispute is shown in your account dashboard after login. Check there first before sending a duplicate message to avoid processing delays.
We hold your account data to operate your wallet, process your transactions and provide support. We do not share your personal data with third parties except where a payment provider — such as JazzCash or a Debit Card gateway — needs it to process a transaction you have initiated. Our cookie practice covers session management and account authentication only; the cookie notice shown on your first visit explains what is set and why. Account security is your shared responsibility: keep your login credentials private and notify us immediately through the support channel if you suspect unauthorised access. If you want to know what data we hold about your account, or if you want to request a correction or deletion, contact support with your account ID. We will confirm receipt and advise on the steps applicable in your region under local law.
We store your account registration details, transaction history and support correspondence. This data is used to operate your account and process payments. We do not sell this data to advertising networks.
Session cookies keep you logged in during an active visit. We do not use third-party tracking cookies for advertising. The full cookie list is shown in the cookie notice displayed at your first visit.
Your password and any linked payment credentials such as your JazzCash account are your responsibility to keep private. If you suspect a breach, contact support immediately using the live chat route for the fastest response.
To review, correct or delete the data we hold about you, send a written request to support with your account ID. We process these requests in line with the applicable local law in your region.
These questions come up most often when account holders review the policy. If your question is not covered here, the support contact path above is the next step.
Yes. Every deposit you make — whether through JazzCash, a Debit Card or any other route available in your account — is governed by these terms. The JazzCash provider's own conditions also apply to the payment-side of that transaction.
We publish the updated version at this URL with the revision date shown at the top. If you continue to use your account after an update, that counts as acceptance of the revised terms. We do not send individual notifications for every revision.
Log in and open the transaction history section of your account dashboard. Every confirmed deposit and withdrawal is listed there with a reference ID, amount, payment method and status. This is the record we use if any query is raised.
You can submit a deletion request through support. Include your account ID in your message. We handle these requests in line with local law and will confirm what can be removed and what must be retained for transaction record purposes.
Raise your concern through the support channel — include the specific clause number or heading and your account ID. We will review your concern and respond. If you cannot accept the terms as written, you have the option to request account closure.
Studios such as Bigtime Gaming, PG Soft, Microgaming and others on the platform supply game content under their own arrangements. These terms cover your access to that content via your p99gam account; the studios' own terms govern the content itself.